At MARCH East, it’s all about you...your situation, your needs and your goals.  MARCH delivers proven ominchannel contact center solutions tailored to enable government organizations to better engage, understand, and serve their customers.

In today’s digital world, people expect options on how they connect with and interact with their government. Government customers increasingly expect to communicate with government service providers through the same digital channels commercial businesses routinely make available to their customers. This includes voice, email, messaging, visual and video, self-service, mobile applications and the web.

As inhabitants of today’s digital world, it's not hard for most to understand customers expectations. However, as government officials knowledgeable of customer service resource constraints, you know that limited organic government capabilities and capacity can often make meeting customer expectations a significant challenge.

That’s where MARCH East comes in. MARCH East is a premier government customer contact center service provider dedicated to facilitating safe, trusted and reliable communication between people and their government. MARCH is proud to be a VA Certified Enterprise (CVE), Service Disabled Veteran Owned Small Business (SDVOSB).

 

Contact

➤ LOCATIONs

Washington, DC Metro Area

Chicago Metro Area

☎ CONTACT

info@marcheast.com
(703) 634-9387

Solutions & Services

Inbound Call Center

Today, people increasingly expect to be able to connect with their government through a variety of communication platforms including phone, SMS, chat, social, video and email. This has resulted in increased inbound customer service requests across a variety of communication platforms.  Managers across government are finding it increasingly difficult to provide quality customer service without shifting staff to handling customer inbound inquiries. This is why MARCH’s Inbound Contact Center Solution was created. 

Through our Inbound Contact Center Solution, MARCH’s U.S. based call representatives can handle your inbound calls, answer questions, take messages, schedule appointments, place orders and more. This frees up your employees to focus on other priority efforts while still ensuring your customers received top quality customer services. To learn more about MARCH’s scalable, reliable and affordable inbound contact center solution, click here.

Outbound Call Center

xxxx 

Why MARCH East?

Improved Customer Service

xxxxx

Improved Customer Service

xxxxx

 
 

Let’s discuss your needs

Please feel free to call us at XXX-XXX-XXXX or if you prefer provide your contact information below and we will contact you.