At MARCH East, it’s all about you...your situation, your needs and your goals. MARCH delivers proven ominchannel contact center solutions tailored to enable government organizations to better engage, understand, and serve their customers.
In today’s digital world, people expect options on how they connect with and interact with their government. Government customers increasingly expect to communicate with government service providers through the same digital channels commercial businesses routinely make available to their customers. This includes voice, email, messaging, visual and video, self-service, mobile applications and the web.
As inhabitants of today’s digital world, it's not hard for most to understand customers expectations. However, as government officials knowledgeable of customer service resource constraints, you know that limited organic government capabilities and capacity can often make meeting customer expectations a significant challenge.
That’s where MARCH East comes in. MARCH East is a premier government customer contact center service provider dedicated to facilitating safe, trusted and reliable communication between people and their government. MARCH provides contact center services with primary offerings in:
Inbound Contact Center Solution
Outbound Call Center Services
IT & Software
Customer Lifecycle Management
Mission Support Services
Workforce Management
Training & Education
Collection Services
Digital transformation
Market research
Contact
➤ LOCATIONs
Washington, DC Metro Area
Chicago Metro Area
☎ CONTACT
info@marcheast.com
(703) 634-9387
Solutions & Services
Inbound Call Center
Today, people increasingly expect to be able to connect with their government through a variety of communication platforms including phone, messaging, text and email. This has resulted in increased inbound customer service requests across a variety of communication platforms. Managers across government are finding it increasingly difficult to provide quality customer service without shifting staff to handling customer inbound inquiries. This is why MARCH’s Inbound Contact Center Solution was created.
Through our Inbound Contact Center Solution, MARCH’s U.S. based call representatives can handle your inbound calls, answer questions, take messages, schedule appointments, place orders and more. This frees up your employees to focus on other priority efforts while still ensuring your customers received top quality customer services. To learn more about MARCH’s scalable, reliable and affordable inbound contact center solution, click here.
IT & Software
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Mission Support Services
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Outbound Call Center
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Customer Lifecycle Management
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Workforce Management
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Collection Services
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Digital Transformation
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Research and Analytics
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Marketing Services
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Why MARCH East?
Improved Customer Service
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Improved Customer Service
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Let's Chat.
Use the form below to contact us regarding your legal enquiry. Please be as detailed as possible. Include your industry along with any specific document requests. To help us best service your enquiry, we recommend that you first describe the issue you’re having before telling us what you want to achieve. You may also email or call us to make an appointment.
For job opportunities, please email us your resume. We’re always looking for new and exceptional talent to lead the firm into uncharted fields of practice.
