Customer Service Representative | Flexible Scheduling

POSITION OVERVIEW

CUSTOMER SERVICE REPRESENTATIVE | FLEXIBLE SCHEDULING

Start your career with our rapidly expanding company! Our team needs customer service representatives to resolve customer inquiries, support the sales process, and improve customer satisfaction. Entry-level or experienced candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job constantly. Both full-time and part-time options are available with flexible scheduling.

Schedules vary by site and project; however, we can usually find something that works for everyone. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

Handle inbound and outbound contacts in a courteous, timely, and professional manner
Ensure first call resolution through problems solving and effective call handling
Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
Accurately document and process customer claims in appropriate systems
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements

STANDARD QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience

CONDITIONS

Must be authorized to work in their country of residence (The United States or Canada)
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

Medical, Dental, and Vision Coverage Options
Paid Time-Off
Regular Raises
Advancement Opportunity
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests

Call Center Team Lead

POSITION OVERVIEW

CALL CENTER TEAM LEAD

Looking to work for a fast growing company? Start your career here at MARCH EAST.

If you are a highly motivated individual and posses excellent communication skills, we need your help in managing customer service agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team.

This is a management-level position. Prior experience in management, supervisor, or customer service leadership is preferred. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program-wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures.

Essential Duties

Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling.
Responsible for coaching and developing reports on customer service processes and best practices.
Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously
Drive a culture of accountability, continuous improvement, and personal excellence
Directs workforce management activities and sets performance goals and objectives accordingly
Develop and maintain strategy on ensuring customer satisfaction on all service interaction
Provide team motivation and development to maximize sales opportunities
Responsible for the overall performance and productivity of direct reports
Responsible for weekly payroll review and submission to ensure correct entries
Responsible for driving the growth of revenue and profit originating from a call center
Proven ability to meet performance, efficiency, and quality assurance targets
Monitoring of individual and team results to identify and act on both positive and negative performance
Communicate key messages effectively to ensure that direct reports are informed of process changes
Provide regular feedback to representatives regarding performance wins and areas of opportunity
Work with other departments in the organization, such as quality assurance, training, IT, and recruiting.
Develop and audit quality assurance strategies to ensure the delivery of world-class service
Determining work procedures, preparing work schedules, and expediting workflow
Responsible for hiring, coaching and terminating call center employees
Be a subject matter expert on your client's business
Manage remote employees as needed.
Other duties and responsibilities as assigned

STANDARD QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization.

Required Qualifications

Minimum of 3-years of total call center experience or 1-year of call center management experience
Associates degree or equivalent combination of education and relevant work experience
Exceptional interpersonal & communication skills
Strong supervisory experience including staff development
Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
Demonstrated ability to drive sales through the actions of others
Superior knowledge of call center tools and technology used to manage KPIs and SLAs
Possess practical conflict resolution skills (both customer and agent conflict)
Proven leader with advanced time management, planning, organizational and multitasking skills
Ability and eagerness to learn new products and system
Ability to work in a professional, fast-paced environment
Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets
Clear, concise and practical communication skills (both oral and written)
A solution-oriented and positive mindset that openly embraces change and stretches goals.
Strong organizational skills with an ability to prioritize objectives with little- to-no assistance, find issues, and create and execute solutions that address those issues.
An ability to hold team members accountable for job performance including adherence, KPI's, and process
The ability to thrive in a fast-paced, ever-changing, and high-pressure environment.

Preferred (Not Required)

Military, local, state or federal government experience is a plus.
Graduation from an accredited two-year or four-year college or university is a plus
Experience managing both remote and on-site reports is a plus

CONDITIONS

Must be authorized to work in their country of residence (The United States or Canada)
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

JUST A FEW OF THE BENEFITS

Medical, Dental, and Vision Coverage Options
Paid Time-Off
Regular Raises
Advancement Opportunity
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests

Call Center Customer Service Manager

POSITION OVERVIEW

OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors to achieve department goals and champion their teams to deliver specific results for our clients.

This leadership position is responsible for daily operations and opportunities to improve conversion, efficiencies, customer service levels, deliver specific sales objectives and support the call center in all facets.

Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre- employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish,

and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensureadherence to corporate policies and procedures and the health of the account.

Essential Duties

Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives
Responsible for coaching and developing reports on customer service processes and best practices.
Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously
Drive a culture of accountability, continuous improvement, and personal excellence
Directs workforce management activities and sets performance goals and objectives accordingly
Develop and maintain strategy on ensuring customer satisfaction on all service interaction
Provide team motivation and development to maximize sales opportunities
Responsible for the overall performance and productivity of direct reports
Responsible for weekly payroll review and submission to ensure correct entries
Responsible for driving the growth of revenue and profit originating from a call center
Proven ability to meet performance, efficiency, and quality assurance targets
Monitoring of individual and team results to identify and act on both positive and negative performance
Communicate key messages effectively to ensure that direct reports are informed of process changes
Provide regular feedback to supervisors regarding performance wins and areas of opportunity
Work with other departments in the organization, such as quality assurance, training, IT, and recruiting
Develop and audit quality assurance strategies to ensure the delivery of world-class service
Determining work procedures, preparing work schedules, and expediting workflow
Responsible for hiring, coaching and terminating call center employees
Be a subject matter expert on your client's business
Manage remote employees as needed.
Other duties and responsibilities as assigned

STANDARD QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required Qualifications

Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high-speed internet connection (Download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Ability to work regularly scheduled shifts within our hours of operation including the training period.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience

CONDITIONS

Must be authorized to work in their country of residence (The United States or Canada)
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

JUST A FEW OF THE BENEFITS

Medical, Dental, and Vision Coverage Options
Paid Time-Off
Regular Raises
Advancement Opportunity
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests

Call Center Quality Assurance Analyst I

POSITION OVERVIEW

Call Center Quality Assurance Analyst I | Wichita, KS | Full- Time

MARCH EAST's mission is to create an enviroment and culture that empowers our agents and management team to passionately represent our client's brands. We believe happy agents equals happy customers. We believe that excellence is never an accident; it is the result of high intentions, sincere eforrt, and skillful execution.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In your role as Quality Assurance Analyst, you will be responsible for call monitoring, evaluation, and calibration scoring. This is an analytical position. Your recommendations will be an important factor in improving our productivity.

Furthermore, you’ll be educating and training agents and supervisors in order to assure call quality. This is an important position that will allow you to hone your leadership and analytic skills. Additional responsibilities for the Quality Assurance Analyst position include:

Essential Duties

Oversee all aspects of quality assurance including call monitoring, evaluation, and calibration scoring
Provide coaching, training, and development to contact center agents
Educate agents, supervisors, and managers on Quality Assurance process
Track and identify reoccurring adherence problems and sales opportunities
Analyze quality and performance trends to provide recommendations for improvement
Responsible for scheduling, facilitation, and documentation of regular continuous improvement meetings

STANDARD QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

Qualified candidates are willing to learn new programs, processes and technology. Candidates should be positive, driven and confident and represent the company and its customers professionally at all times. The requirements listed below are representative of the knowledge, skill and/or ability required for this position. Primary qualifications include but are not limited to the following:

Required Qualifications

Quality assurance management experience in a call center environment and technologies; specifically, call monitoring and recording systems
Excellent communication, verbal and written
Interpersonal skills with the ability to effectively listen and communicate complex information in a clear and concise manner one on one as well as in a group
Ability to communicate and partner with other departments in order to identify and assist in the development of improved processes and procedures
Outstanding organization, time management, and software skills (MS Office Suite).

CONDITIONS

Must be authorized to work in their country of residence (The United States or Canada)
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

JUST A FEW OF THE BENEFITS

Medical, Dental, and Vision Coverage Options
Paid Time-Off
Regular Raises
Advancement Opportunity
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests

Systems Engineer Security

POSITION OVERVIEW

Systems Engineer Security

Reporting to the Manger, IT Engineering the Systems Engineer – Security is responsible for maintaining MARCH EAST security tools and working with our MSP to ensure the highest level of security. The engineer will monitor Active Directory to ensure security best practices are in place and if necessary make changes to ensure the security of Active Directory. In addition the engineer will be responsible for all Microsoft and 3rd party security and hotfix patching. He or She will work directly with MARCH EAST Security Analyst to ensure PCI, SSAE16 and other compliance requirements maintained. Duties include but are not limited to the following tasks and skills.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

Essential Duties

Provide day to day administration of Windows servers and applications, with an emphasis on security and Windows and 3rd application patching.
Maintains, monitors and responds to SIEM systems and alerts
Provides assistance and guidance to MARCH EAST’s Managed Services Provider (MSP) as it pertains to Windows Active Directory security, security features, server
patching (Windows and 3rd party applications)
Manages Windows and 3rd party patching for all MARCH EAST workstations and locally installed servers.
Works with MARCH EAST’s internal security analyst to ensure all resources are properly hardened, patched and in compliance with industry standards to include NIST 800- 53, PCI, ISO 27001
Works with MARCH EAST’s MSP and external vendors to ensure MARCH EAST resources meet industry security standards
Perform system configurations, software installations, updates, and upgrades to Windows servers, Windows application and print servers and other infrastructure systems.
Provide daily operational support and troubleshooting for server and infrastructure applications.
Monitor system performance/availability and take appropriate proactive steps to maximize uptime.
Monitor system security and take appropriate steps to resolve security breaches and prevent future attacks.
Work with various IT teams to develop hardware and software security standards for new and upgraded systems.
Designs, installs, configures, maintains and performs system integration testing of PC/server operating systems.
Supports web access and electronic messaging systems, and maintains a secure system environment.
Provides tier 3 support to the Helpdesk team with tickets, projects, and critical issue resolution.
Problem recognition, research, isolation, resolution and follow-up.
Monitors and controls applications, servers and jobs/processes.
Coordinates with infrastructure to provide high-quality support for new systems, projects and upgrades.

STANDARD QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

Required Qualifications

5+ years documented work experience managing Windows 2008R2/2012R2 servers, Windows Active Directory, Active Directory Group Policy Objects, Windows
File Shares with an emphasis in security required.
5+ years Information Security experience
2-3 years documented work experience managing LAN/WAN technologies with an emphasis in security and security devices
2-3 years documented working experience utilizing Trend Office Scan, and Security Metrics Scanning tools
2-3 years experience working with LogRhythm SIEM
Experience and understanding of NIST 800-53, PCI, ISO 27001, SSAE16
Experience writing security policies and SOP’s
Familiarity with Barracuda web and spam filter products
Strong attention to detail skills and the ability to work independently and without direct supervision
Strong interpersonal and team skills including the ability to positively interface with vendors and contractors, IT, user management, and peers
Strong organization skills with ability to prioritize and handle multiple tasks and projects concurrently while achieving deadlines and effectively communicating project status
Be a proactive, solution-oriented self-starter with the ability to quickly assemble the big picture.
Excellent oral and written communication skills including technical writing and training materials
Financial and banking sector experience a plus.
Bachelor's (or equivalent) degree in Computer Science or Information Technology from four-year College or university; or equivalent combination of education and experience
GSEC Certification desired
CompTIA Server+, Network+ and Security+ preferred
MCSA/MCSE certification a plus
Microsoft Office365 Administration a plus
Other industry standard certifications a plus

DIVERSITY AND EQUALITY

At MARCH EAST, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MARCH EAST are based solely on a person's merit and qualifications. MARCH EAST maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MARCH EAST's commitment to a diverse and equal opportunity work environment.

MARCH EAST does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MARCH EAST will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MARCH EAST will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MARCH EAST to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MARCH EAST and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.

REGARDING COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

For more information on MARCH East response to COVID-19 please visit www.mci.world/covid-19.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MARCH East subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

ABOUT MARCH EAST

MARCH East was formed in 2018 delivering services to corporate, education, government, and nonprofit customers. MARCH East provides military and veteran-focused services to customers such as the U.S. Army, Department of Veterans Affairs, Sleep Number, AARP, and many others. MCI’s customer service outsourcing provides the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touchpoints. Headquartered in Iowa City, IA, MCI has sixteen customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, California, Georgia, Florida, Massachusetts, New Hampshire, New Mexico, Nova Scotia, South Dakota, and Texas.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Job Descriptions

Customer Service Representative | Flexible Scheduling

POSITION OVERVIEW